Shipping calculated at checkout.
PRODUCT DESCRIPTION
Perfect custom mug, gift ideas for family. You can personalize up to 4 people.
We ship to over 200 countries around the world with the exception of the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, & Sudan.
You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
Yes (where applicable). We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Yes, for sure. You have 24 hours to change/cancel your order from the time your checkout is completed. Once the 24-hour period has passed, it's too late for you and our Customer Support team to change/cancel your order. Some mistakes in your life you can't go back to. Therefore, please consider carefully before placing your order.
* RETURNS
Due to hygiene reasons and the fact that our products are made-to-order, we normally do not receive return items.
If you receive the wrong/defective item(s) in case it was our fault, we are happy to send you the correct one(s) without any extra fees and you will NOT need to return them to us.
* REFUNDS
We are happy to refund or replace your order for any of the following reasons:
- The product is flawed / defective.
- You received the wrong product.
- We sent you the wrong size product.
Please email us at support@customspig.com with a photo of the product you've received along with detailed shots of the flaws. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund or replacement free of charge.
Since we are a print-on-demand business, we do not stock items. Therefore, we do not accept refund if:
• You change your mind and don't want the items anymore (over 24 hours), or the size you picked yourself is wrong.
• Your order did not arrive due to factors within your control (i.e. you provided the wrong shipping address resulting in delivery failure.)
• Your order did not arrive due to exceptional circumstances outside the control of Customs Pig (i.e. not cleared by customs, delayed by a natural disaster).
• You are not satisfied with the fabric material. We mentioned fabric material clearly in the "Details" section. The fabric material clearly in the product description
• Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
(See more detail about Return & Refund Policy) on our website.
Processing Time
It takes 7-10 days in regular seasons to produce the order and update tracking number on the system (shipping time is not included).
It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.
Shipping Time (Updated from Jun 20th, 2025)
We have two types of shipping: fast shipping standard shipping
- Fast shipping: It takes 8-10 days to deliver the package
- Standard shipping: It takes about 15 days to to deliver the package
Both options' shipping times are applied when the tracking number is updated on the system. Please note that shipping time does not include processing and production time after you place your order.
However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.
Not sure about your size? Click the link below to view our Adult Size Chart and find your perfect fit. We recommend comparing the measurements with a similar item you already own for the most accurate result.
Shopping for kids? Click the link below to view our Kids Size Chart and find the best fit. We recommend comparing the measurements with a similar item your child already wears for the most accurate sizing.
