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Simply upload yours photos and our artists will create a one of a kind custom digital portrait. After finishing the digital file, we will send it to your email.
Between 4-5 business days (during holiday season, it can go up to 7-8 days) - we have an in-house team who work hard to get your artwork to you as quickly as possible. Even during busy times, we aim to stay underneath four days (and we haven’t gone beyond yet!). Some art styles will take longer than others.
We should also note that quicker artwork is available, and we can get it to you in one business day if you choose the option during checkout!
Be the first of the line! Instead of waiting for your design between 4-5 business days, your design will be ready for review within 1-2 business days!
Can I change the Artwork after Approval?
Potentially - it depends how quickly you contact us after the approval and when we see your message. If we can reach the printing team and find your order to stop it, we will. If your message comes late and we couldn't stop it on the order line, we'd love to make you happy, so please get in touch - we'll see what we can do!
Processing Time
It takes 7-10 days in regular seasons to produce the order and update tracking number on the system (shipping time is not included).
It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.
Shipping Time (Updated from Jun 20th, 2025)
We have two types of shipping: fast shipping standard shipping
- Fast shipping: It takes 8-10 days to deliver the package
- Standard shipping: It takes about 15 days to to deliver the package
Both options' shipping times are applied when the tracking number is updated on the system. Please note that shipping time does not include processing and production time after you place your order.
However, it might be delayed 2-4 days during peak season, but we will try our best to fulfill your orders as fast as we can.
Not sure about your size? Click the link below to view our Adult Size Chart and find your perfect fit. We recommend comparing the measurements with a similar item you already own for the most accurate result.
Shopping for kids? Click the link below to view our Kids Size Chart and find the best fit. We recommend comparing the measurements with a similar item your child already wears for the most accurate sizing.
