FAQs

Shipping costs may vary depending on your delivery location.
You can find the exact shipping fee by adding the item to your cart, proceeding to checkout, and entering your shipping address. The shipping cost will be updated instantly and included in your final total.
(*Shipping fees already include all customs duties and taxes. You won’t have to pay anything extra upon delivery)

Orders typically ship within 5 to 7 business days. For international orders, transit will take an additional 7–15 days.

At this time, we’re unable to ship a single order to multiple delivery addresses.

If you’d like to send items to different locations, we kindly ask that you place separate orders for each address. This helps ensure accurate and timely delivery.

We accept shipping to PO Boxes, however, we are unable to ship to Military APO/FPO addresses.

Yes, we offer both Standard and Express Shipping options for our products.

You can choose your preferred shipping method during checkout.

While promo codes can’t be applied after checkout, we’re happy to help!

We can offer a partial refund equal to the discount amount to make sure you still get the benefit.

Just let us know if you’d like us to do that!

If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.

Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.

We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

We accept Visa, Mastercard, Discover, American Express, and PayPal only.

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

It may take 5-7 business days for tracking numbers to appear in the system of the shipping company. Depending on the shipping option you choose, it's possible that the tracking information won't be immediately available, but you can be sure that your shipment is still being delivered normally. Please get in touch with our customer support if your order hasn't arrived after 25 business days (domestic US) or 30 business days (international).

Most deliveries take place on time. Seldom will the tracking indicate "delivered" even when it appears you haven't yet received it. If your package's tracking information indicates that it was delivered but you can't locate it:

1. Look around the delivery location for your package. Check your mailbox or wherever else you receive mail

2. Check your Order Confirmation to find the tracking status

3. Access the tracking link on your Order Confirmation to find the local shipping carrier that delivers your package

4. Contact your local shipping carrier for further information.

5. Contact our customer service if the package still can't be found.

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 1–2 business days of confirmation.

You should receive the tracking number for your replacement product(s) within 7-10 business days after confirmation.
You should receive your refund within 3-5 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.

You might not identify a charge for some reason. Please adhere to the guidelines below.

1. For complete details about your order, please refer to your Order Confirmation.

2. Inquire if anyone of your family or friends have ordered from us using your information.

3. If you notice a charge from a name that doesn’t match our official domain, don’t worry — it may still be related to your order.

   Please don’t assume it’s an unauthorized transaction. Contact us first, and we’ll confirm the charge for you.

You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into production right away and won't be able to be changed or canceled.

If you request a cancellation within 24 hours of placing your order, a $5 processing fee will apply as we’ve already started handling your order.

However, if the cancellation request is made after 24 hours, we can't refun as we’ve already started processing your order.

Because all of our products are made to order based on your selected design and size, we currently do not offer standard exchanges.

However, if you receive an incorrect or defective item, we’re truly sorry for the inconvenience. Please reach out to our customer support team within 7 days of delivery at Support@HumansBold.com, and we’ll be happy to assist with a replacement or refund if applicable.

As soon as your order has been successfully placed.

To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

If you notice a charge from a name that doesn’t match our official domain, don’t worry — it may still be related to your order.
Please don’t assume it’s an unauthorized transaction. Contact us first, and we’ll confirm the charge for you.

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

We collaborate with leading manufacturers who can ensure the superior quality of each package by taking everything into account and doing a last check before sending the entire order to you.
Our QA specialists follow specific criteria for each type of product based on the recognized problems and characteristics of each product.
After that, we will fill out the testing form with these criteria, rate each component on a scale of 1 to 5 (poor quality to great quality), and make notes.
Every single product must pass this testing process and have a minimum score of 80 to be packaged and sent to you.